Privacy policy
Privacy Policy
Last updated: July 3, 2026
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from this website (the "Site").
1. Personal Information We Collect
Device Information. When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We collect Device Information using cookies, log files, web beacons, tags and pixels.
Order Information. When you make a purchase or attempt to make a purchase through the Site, we collect your name, billing address, shipping address, payment information (including credit card numbers, which are processed securely by our payment processors and never stored on our servers), e-mail address, and phone number.
2. How We Use Your Personal Information
We use the Order Information we collect to:
- Fulfill orders placed through the Site (including processing payment, arranging shipping, and providing invoices and order confirmations);
- Communicate with you about your order and respond to your support requests;
- Screen orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products.
We use Device Information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing campaigns).
3. Sharing Your Personal Information
We share your Personal Information with service providers to help us operate the Site and provide our services. For example:
- Shopify powers our online store — you can read more about how Shopify uses your Personal Information at https://www.shopify.com/legal/privacy;
- Payment processors, to securely process transactions;
- Shipping carriers, to deliver your order;
- Analytics providers, to help us understand how customers use the Site.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. We do not sell your Personal Information to third parties for money.
4. Behavioral Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising through the settings offered by the relevant platforms, including: Facebook (facebook.com/settings/?tab=ads), Google (google.com/settings/ads). You can also opt out of some of these services via the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.
5. Do Not Track
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
6. Your Rights
All customers. You may contact us at any time at support@raezofficial.com to request access to, correction of, or deletion of the personal information we hold about you. We will respond to verified requests within the timeframes required by applicable law.
U.S. state privacy rights. If you are a resident of California or another U.S. state with a comprehensive privacy law, you may have additional rights, including the right to know the categories of personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right not to be discriminated against for exercising these rights. To exercise any of these rights, contact us at support@raezofficial.com with the subject line "Privacy Request". You may also use the "Your Privacy Choices" link in the footer of our Site to manage data-sharing preferences.
7. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete it, subject to any legal obligations that require us to retain certain records (such as tax and accounting requirements).
8. Minors
The Site is not intended for individuals under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children.
9. Changes
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. The "Last updated" date at the top of this page indicates when this policy was last revised.
10. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@raezofficial.com.