FAQ
Straight answers, no fine print. If something isn't here, our team replies within one business day.
The Offer
How Buy More, Save More works during The Final Run
How does the Buy More, Save More offer work?
It stacks automatically at checkout, no code needed. Buy 2 watches and save 15%, buy 3 and save 25%, buy 4 or more and save 35% on the eligible watches. The discount applies to watches from the closing collection.
Why is the discount this generous?
We're retiring our current collection to launch a new one, and we'd rather move the existing stock fast than warehouse it. This is a one-time clear-out: the same watches we sold at full price, now up to 35% off. Once this run is gone, these models are discontinued for good.
Do accessories count toward the discount tiers?
The Buy More, Save More tiers apply to watches from the closing collection. Leather cases and care accessories keep their own price and do not count toward the tiers.
Shipping & Returns
Delivery times, tracking, and our 30-day guarantee
How fast will my order ship?
Shipping is free on every order, no minimum. We process within 1–3 business days and most US orders arrive within 5–8 business days, with tracking sent to your email the moment it ships.
What if the watch doesn't fit my wrist or isn't for me?
You have 30 days from delivery to return it for a refund, as long as it's unworn and in its original condition. Straps are adjustable to fit most wrist sizes out of the box. If anything arrives damaged or wrong, we cover the return shipping and make it right.
How do returns work on multi-watch orders?
If you return part of an order that received a tier discount, the discount is recalculated on the watches you keep. For example, returning 1 of 3 watches moves the remaining pair from 25% to the 2-watch tier at 15%. Returning everything gets a full refund.
The Watches
Build, materials, and care
Are these real, working watches?
Yes. Every Raez runs on a precise quartz movement, holds accurate time, and is built with a stainless steel case and a scratch-resistant lens.
Are they water-resistant?
They're water-resistant for everyday wear: rain, splashes, washing your hands. We don't recommend swimming or showering with them.
What if my watch arrives damaged or faulty?
Contact us with a photo and your order number and we'll replace it or refund you in full — return shipping on us.
